Frequently asked questions

SAFE2GO is a quick, easy-to-use digital solution for your business which records, stores and deletes visitor contact details as well as arrival/departure times, in line with regulations.Using SAFE2GO there is no requirement to manage this data onsite, keeping the data secure and removing the burden on manual data collection. None of the data taken is used for marketing purposes. If required, the stored contact details can be made available to NHS contact tracers at the touch of a button.
SAFE2GO saves you the time and burden of recording contact details and the legal responsibilities associated with securely storing, managing and deleting this data in a way which is fully compliant with General Data Protection Regulations (GDPR). Safe2Go gives your customers a quick and easy way to record their contact details and the reassurance that it will be kept safe and used responsibly.
New government guidance requires businesses to record and maintain the contact details and the date and time of arrival/ departure of all customers, staff and visitors to support NHS contact tracing. Data must be kept secure temporarily and then deleted in line with General Data Protection Regulations (GDPR).

The UK and devolved governments have issued lists of the businesses which are required to record contact details. The businesses affected in Scotland, England and Wales are listed below, any updates or changes to the guidance (below) will be made on the relevant government websites.

UK Government
  • Hospitality, including pubs, bars, restaurants and cafes
  • Tourism and leisure, including hotels, museums, cinemas, zoos and theme parks
  • Close contact services, including hairdressers, barbershops and tailors
  • Facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres
  • Places of worship, including use for events and other community activities

Any establishment that provides an on-site service and to any events that take place on its premises. It does not apply where services are taken off site immediately, for example, a food or drink outlet which only provides takeaways. If a business offers a mixture of a sit-in and takeaway service, contact information only needs to be collected for customers who are dining in.

Scottish Government

“This guidance applies to any hospitality establishments that provide an on-site service such as pubs, restaurants and cafes. It includes where a service is provided indoors, or outdoors in a designated service area such as a beer garden. It does not, however, apply where services are taken off-site immediately, for example, a food outlet which only provides takeaways. If a business offers a mixture of a sit-in and takeaway service, contact information only needs to be collected for customers who are sitting in.”

Welsh Government

The visitor economy encompasses all staying and non-staying visitors and the activities and expenditure involved in supplying products and services for visitors by both the private and public sectors. It covers a multitude of different working environments, from outdoor paid for attractions to indoor attractions like museums. It also includes a variety of activities and events.

This guidance is designed to be relevant for people who work within the visitor economy, for example:

  • People who operate or run hotels and other types of accommodation
  • People who operate indoor and outdoor visitor attractions
  • People who run or manage spaces for business or leisure events and conferences
  • People who run pubs, bars and restaurants for food settings

Northern Ireland

Northern Ireland has its own contact tracing system in place the latest information is available on the Public Health Agency website.

If a person tests positive they are contacted by an NHS contact tracer to share the details of where they have been and who they have been in contact with. The contact tracer will then get in touch with each venue to request the lists of all visitors, staff and customers who were in the venue during a specific time frame. Contact tracers will then swiftly alert everyone on the list to alert them that they have been in contact with a positive case and offering assistance on the next steps they should take.

For businesses with a footfall of up to 10,000 per venue: You can start using SAFE2GO immediately. The online system allows you to login and add your venue location(s), payment details and download your unique QR code and customer information posters instantly.

For enterprise customers: You will be assigned a SAFE2GO manager who will arrange a package for your business who can give you lead times for your specific requirements – generally this can be arranged within 24 hours.

For more details on how you can subscribe, email us at info@safe2go.live, or give us a call on 07999 303055.

When you subscribe to SAFE2GO, your business will have instant access to download a pack of information posters which can be displayed at your venue to inform your customers about using SAFE2GO.
The SAFE2GO system has been developed to make it quick and easy for your visitors and staff to record their contact details. When a visitor arrives at your venue, they will use their mobile phone camera to scan a displayed QR code and are then prompted to record their contact details. Once the details are entered and they have clicked ‘submit’, they will see the message:
You are SAFE2GO
SAFE2GO has been designed to ensure that at no point will you or anyone in your business be able to access the stored contact details. The reason SAFE2GO has been created in this way is to remove the burden associated with storing and managing data to be fully compliant with General Data Protection Regulations (GDPR). As such, the data will never be used for marketing and is stored solely for the purpose of being made available for NHS Contact Tracers if requested.
SAFE2GO safely and securely stores the collected personal contact details in an online cloud system solely for the purpose of making these available for NHS Contact Tracers if requested. The data will never be used for marketing.
If someone is unable to use SAFE2GO unaided, a member of staff within the business can assist them using another member of their party’s mobile phone, or on a business owned mobile phone – the SAFE2GO system is not linked to a specific mobile phone. There’s also a short URL above the QR code on the page that business prints off, which, allows customers who do not have an iPhone or QR scanner to enter the URL into their web browser to check in.

The SAFE2GO subscriptions operate on four tiers – Bronze, Silver, Gold and Platinum.

  • Bronze – £15/month, and up to 5,000 check-ins/month
  • Silver – £40/month, and up to 20,000 check-ins/month
  • Gold – £60/month, and up to 100,000 check-ins/month
  • Platinum – For enterprise businesses, bespoke subscription packages are available by emailing us at info@safe2go.live or by calling us on 07999 303055

To find out more about pricing and subscribe to SAFE2GO, click here

No, you do not need to register with the Information Commissioners Office to use SAFE2GO. All data responsibilities are managed on your behalf by SAFE2GO.
Yes, you can cancel your subscription for any reason at any time.
Still have unanswered questions? Get in touch